By Chew Lip Song
THE Sarawak government has been told to put in place a proper infrastructure for the public to enquire about the status of their Kenyalang Gold Card (KGC) applications, as the existing system has led to widespread confusion.
Pending assemblywoman Violet Yong said the government could set up a proper counter or a website for applicants to check the status of their applications, as well as the dates and venues to collect their cards if approved.
“Many applicants have complained that there are confused and clueless about the status of their applications while some said that they do not know where to collect their cards,” Yong said in a statement.
She added that although the Minister for Welfare, Community Wellbeing, Women, Family and Childhood Development Fatimah Abdullah had asked the public to call a helpline at 082-514141, they were frequently redirected to another number or given the runaround.
The staff manning the lines could also not give clear answers to the public about the KGC, Yong added.
Yong also expressed disappointment over the state government for politicising the KGC by allowing Gabungan Parti Sarawak (GPS) component parties to distribute the cards. She also questioned the government’s sincerity as many qualified applicants had yet to receive the cards.
“The state government should be more considerate and compassionate in helping the senior citizens by doing away with unnecessary red-tape and come out with a systematic way to process and distribute the KGC,” Yong added.