By John Isaac
WITH the MCO extended till June 28, and uncertain operating hours for government departments, the National Registration Department (NRD) should allow registration of documents to be done online.
Currently, cases which require prompt registration by the NRD can only be made after a request has been made to the operations room (bilik gerakan), which has to assess the urgency of the circumstances under which the request is made.
“Only when the operations room has approved the request, would the physical appointment be set up with NRD personnel to process the registration.
“Though, the request is usually prompt and professionally attended to by the operations room, it is troublesome and time consuming,” said Irene Chang, the state assemblywoman for Bukit Assek.
Since Sarawak is embracing digitalisation as the nation head towards digital economy, she said it was a matter of time before all applications to government departments go digital.
“Therefore. There is no reason why this has still not been put in place and being practised by NRD, especially when it has already been more than a year since the pandemic,” she said.
Irene said online applications should be made available during the various MCO periods for the following reasons:
– Death certificates for those who died during the MCO period. If online application is available, the registration of deaths would not be considered late registrations after the MCO has been lifted. In the event of late registrations, it would delay the issuance of the death certificates as they have to be sent to Kuching and would take 2-3 months despite their earlier assurance than it would only take 20 days.
– Issuance and replacement of MyKads: If online applications are available, it would also minimise the necessity for physical attendance by both staff and customer and reduce overcrowding and heavy traffic at various counters when the departments are opened after the MCO is lifted.