By John Isaac
TRAVELLERS have been advised to refer to the Sarawak Disaster Management Committee’s (SDMC) approved flight schedule and frequency before purchasing their tickets.
Minister of Transport Datuk Lee Kim Shin gave the advice following complaints from passengers claiming airlines had accepted their bookings but they were not given refunds after the flights were cancelled.
“The Ministry of Transport Sarawak has seriously and consistently monitor the flight schedule and frequency into Sarawak in tandem with the decision of SDMC,” he said in a statement as reported by New Sarawak Tribune.
Lee said the airlines did not refund the money but instead just retained the amount as credit.
He revealed that he had personally spoken to Deputy Minister of Transport Hasbi Habibollah and was informed the federal ministry would work with airline companies on passenger requests for refunds of flights which were cancelled.
“In this regard, we are reminding all airlines to follow the SDMC approved flight schedule and frequency to Sarawak when promoting as well as selling air tickets to the public,” said Lee.
He said passengers should be refunded their airfares either in cash or credited directly into their bank accounts as the flights were cancelled because they were not on SDMC’s approved list.