Make MySejahtera app “Dummy Proof”, urges former Stampin MP

Julian Tan is a volunteer at the Phase 3 of vaccine clinical trial.

By S. Harrish

THE government has been urged to improve the MySejahtera app to make it more ‘Dummy Proof’ after more than 50% failed to turn up for their vaccinations.

Former Stampin MP Julian Tan said it was not a coincidence that many missed the vaccination appointments and they were likely to be the elderly and those with comorbidities, underlying diseases and OKUs, who make up part of the high-risk groups.

The coordinating Minister for the National Covid-19 Immunisation Programme (JKJAV) Khairy Jamaluddin had said yesterday that out of the 31,776 people who got their appointments via MySejahtera up, more half failed to respond.

“The MySejahtera apps should be able to cater to all regardless of their level of knowledge in technology. As long as one can click into the app (first click), they should know that important messages are waiting for them. That’s how we define it as “user-friendly app”,” he said in a statement today.

Tan, who is also Sarawak DAP chief Chong Chieng Jen’s special assistant, said the app should have ‘hard to miss’ urgent notification alert in the first ‘check-in’ screen.

Sample of the suggested notification

Currently, users have to close the ‘check-in’ screen’ before they can reach the menu section and further click to check their latest appointment.

“Not many will do that. Even tech-savvy people with independents such as the elderly still missed it. After registration, most will not get an immediate response, thus discouraging them to constantly check their apps for the latest update on vaccination appointments.”

“Those who have not responded to the MySejahtera and missed the appointments were told they would be contacted and be allowed to re-enroll into the vaccination programme at a future date,” he added.

Tan said those who missed the appointment were advised to call the hotlines for new appointments but it is almost impossible to get through the lines.

“If each of the 18,215 who missed the appointment called three times into various hotline numbers, you will have 54,645 calls jamming the hotlines.”

He said a slight tweak on the app can save the government tens of thousands of calls into the hotlines and immediately lighten the load off the already overwhelming government departments.

“In a case of a missed appointment, many will try various means to reach out to the authorities.”

Tan said the government needs to ensure reappointment for vaccination and any rectifications should be seamless and easy to comprehend for the average folk.